Can’t find what you need?
- Payments and receipts: see how charges appear.
- Withdraw within 14 days: use the withdrawal form.
- A code that looks unsafe: report it.
- Anything else: the contact details are in our imprint.
Help
Everything you need to run your StandfastQR codes yourself, from your first code to your own domain, exports, refunds and what our promise covers.
- Broken-link protection How StandfastQR checks each code’s destination daily and sends scanners to your fallback page after three failing days, then switches back automatically.
- Custom domains How to connect a subdomain such as qr.yourshop.com to StandfastQR with one CNAME record, how certificates work, and how to fix a CAA record that blocks them.
- Exporting and the escape hatch Export every code as CSV, JSON, nginx, _redirects or the standfast format, and keep custom-domain codes working without us using the open-source redirector.
- Getting started How to buy a pack, sign in with an email code, create your first dynamic QR code, download it and change its destination later.
- How charges appear Your StandfastQR purchase appears on your card statement as LINK.COM* STANDFASTQR. Here’s why, who processes the payment, and where to find your receipt.
- What “never stops working” means What we mean when we say StandfastQR codes never stop working - the commitments, the short list of exceptions, and what happens if we ever close.
- Withdrawal and refunds How to withdraw from your purchase within 14 days for a full refund, signed in or signed out, and what happens to your codes when an order is refunded.